Privacy Policy.

Who we are

Dockside Tennis operates from 8 Ferry St, Kangaroo Point QLD 4169, Australia. We offer coached squad sessions, private lessons, and court hire at our Kangaroo Point venue. This policy explains how we handle personal information collected through this website and our contact channels.

Information we collect

We collect personal information only when you choose to provide it. This includes:

• Contact enquiries — when you submit the contact form, we collect your name, email address, phone number (if provided), and message content.
• Bookings and payments — if you book a session or hire a court, we may collect your name, contact details, and payment information (processed securely through Square — we do not store card details).
• Analytics data — we use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised data such as pages visited, time on site, and general location (city level). This data does not identify you personally.

How we use your information

We use the information we collect to:

• Respond to your enquiries and questions
• Process bookings and send confirmation or reminder messages
• Improve our website and services based on aggregate usage data
• Contact you about sessions you have booked, including any cancellations or changes

We do not use your information for automated decision-making or profiling.

Sharing your information

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who help us run our business — such as Square for payment processing and Netlify for website hosting — but only to the extent necessary to deliver those services. These providers are required to handle your information securely and in accordance with applicable law.

Cookies and analytics

Our website uses cookies set by Google Analytics 4 to measure site performance. These cookies collect anonymous information about how you use our site — no personally identifying information is stored in these cookies. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Most browsers allow you to manage or disable cookies through their settings. Disabling analytics cookies will not affect your ability to use this website.

How long we keep your information

Contact enquiries and booking records are retained for up to two years, after which they are deleted or de-identified. Analytics data is retained in accordance with Google Analytics 4's default data retention settings (up to 14 months for user and event data).

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to any legal obligations we have to retain it)

To make any of these requests, contact us at eoneclo@gmail.com or call 0448 882 437. We will respond within 30 days.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS, and we use reputable third-party services for payment and form processing. No method of transmission over the internet is completely secure, but we do our best to protect your data.

Links to other websites

Our website may contain links to external websites (such as Google Maps). This privacy policy applies only to docksidetennis.com.au. We are not responsible for the privacy practices of other sites.

Changes to this policy

We may update this policy from time to time. The most current version will always be available at this page with the date updated at the top.

Contact us

If you have questions about this privacy policy or how we handle your information, please reach out:

• Email: eoneclo@gmail.com
• Phone: 0448 882 437
• Post: Dockside Tennis, 8 Ferry St, Kangaroo Point QLD 4169